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Outage in DocuSign

NA PROD IAM: Users may experience latency in Document Extraction in Navigator (DIRCA-2880)

Resolved Minor
July 02, 2025 - Started 10 months ago - Lasted about 1 hour
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Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/03/2025 04:58AM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-07-01 7:00 PM UTC until 2025-07-03 04:36 AM UTC.

MONITORING 10 months ago - at 07/03/2025 04:40AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 months ago - at 07/03/2025 04:34AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 10 months ago - at 07/03/2025 03:56AM

We are currently investigating this issue.

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