Outage in DocuSign

EU/NA PROD eSign: Users may experience failure in post-signature processing actions (DIRCA-3063)

Resolved Minor

August 05, 2025 - Started 9 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

DocuSign NA3 DocuSign NA4 DocuSign EU DocuSign NA2 DocuSign NA1

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 08/05/2025 11:14PM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

MONITORING 9 months ago - at 08/05/2025 10:54PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 9 months ago - at 08/05/2025 08:50PM

We have confirmed the issue is resolved in EU Prod environment. We are continuing the deployment in NA Prod.

IDENTIFIED 9 months ago - at 08/05/2025 07:15PM

We continue to work on fully resolving the issue. Users should start to notice improvement. To clarify impact, some users may experience intermittent failures of post-signing actions related to agreement actions.

IDENTIFIED 9 months ago - at 08/05/2025 06:49PM

We have identified the cause of the issue and are working on resolving it.

INVESTIGATING 9 months ago - at 08/05/2025 06:06PM

We are continuing to investigate this issue.

INVESTIGATING 9 months ago - at 08/05/2025 05:33PM

We are currently investigating this issue.

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