Outage in DocuSign
EU/NA PROD eSign: Users may experience failure in post-signature processing actions (DIRCA-3063)
Resolved Minor
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Outage Details
We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 08/05/2025 11:14PM
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
MONITORING
21 days ago - at 08/05/2025 10:54PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
21 days ago - at 08/05/2025 08:50PM
We have confirmed the issue is resolved in EU Prod environment. We are continuing the deployment in NA Prod.
IDENTIFIED
21 days ago - at 08/05/2025 07:15PM
We continue to work on fully resolving the issue. Users should start to notice improvement. To clarify impact, some users may experience intermittent failures of post-signing actions related to agreement actions.
IDENTIFIED
21 days ago - at 08/05/2025 06:49PM
We have identified the cause of the issue and are working on resolving it.
INVESTIGATING
22 days ago - at 08/05/2025 06:06PM
We are continuing to investigate this issue.
INVESTIGATING
22 days ago - at 08/05/2025 05:33PM
We are currently investigating this issue.
Latest DocuSign outages
JP PROD eSign: Users may experience errors or latency when sending, signing or logging in (DIRCA-3227) - 1 day ago
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