Outage in DocuSign

EU/NA PROD eSign: Users may experience failure in post-signature processing actions (DIRCA-3063)

Resolved Minor
August 06, 2025 - Started 1 day ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
DocuSign NA3 DocuSign NA4 DocuSign EU DocuSign NA2 DocuSign NA1
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 08/05/2025 11:14PM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

MONITORING 1 day ago - at 08/05/2025 10:54PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 1 day ago - at 08/05/2025 08:50PM

We have confirmed the issue is resolved in EU Prod environment. We are continuing the deployment in NA Prod.

IDENTIFIED 1 day ago - at 08/05/2025 07:15PM

We continue to work on fully resolving the issue. Users should start to notice improvement. To clarify impact, some users may experience intermittent failures of post-signing actions related to agreement actions.

IDENTIFIED 1 day ago - at 08/05/2025 06:49PM

We have identified the cause of the issue and are working on resolving it.

INVESTIGATING 1 day ago - at 08/05/2025 06:06PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 08/05/2025 05:33PM

We are currently investigating this issue.

Latest DocuSign outages

CLM: Some users may experience issues accessing CLM or errors making calls to the Members API (DIRCA-3073) - about 12 hours ago
eSign PROD: Users may experience errors with Sharepoint integration (DIRCA-3023) - 8 days ago
IL4 Customers may not be able to access the admin area or may experience a login loop when accessing the site via http://admin.docusign.mil/ (DIRCA-3020) - 8 days ago
Navigator PROD: Custom Type and Field experience is not working for some users - 14 days ago
JP Prod eSign: Some users may not receive email notifications for envelopes or account activation (DIRCA-2976) - 15 days ago

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