Outage in DocuSign
NA PROD eSign: Failures for Send Notification and Auth using SMS (DIRCA-3262)
Resolved MinorIncident Report
The issue has been identified and a fix is being implemented.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/28/2025 07:15PM
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
MONITORING
8 months ago - at 08/28/2025 06:54PM
We are continuing to monitor for any further issues.
MONITORING
8 months ago - at 08/28/2025 06:42PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
8 months ago - at 08/28/2025 06:34PM
We continue to work on resolving this issue. In addition to SMS envelope delivery failure, two factor authentication using SMS may also be impacted.
IDENTIFIED
8 months ago - at 08/28/2025 06:23PM
The issue has been identified and a fix is being implemented.
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