Outage in DocuSign

Some users may not be able to access DocuSign services (DIRCA-3587)

Resolved Minor
October 14, 2025 - Started 4 days ago - Lasted about 22 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
DocuSign USFED

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/15/2025 08:18PM

This incident has been resolved.

IDENTIFIED 3 days ago - at 10/15/2025 08:00PM

We are making progress on implementing a fix. The next update will be provided 10/15/2025 11:00 PM UTC

IDENTIFIED 3 days ago - at 10/15/2025 04:00PM

We are continuing to work on a fix. The next update will be provided 10/15/2025 8:00 PM UTC

IDENTIFIED 4 days ago - at 10/15/2025 02:13AM

We are continuing to work on a fix for this issue. The next update will be provided 10/15/2025 4:00 PM UTC

IDENTIFIED 4 days ago - at 10/15/2025 02:03AM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 days ago - at 10/15/2025 12:17AM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 days ago - at 10/14/2025 11:11PM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 days ago - at 10/14/2025 10:51PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 days ago - at 10/14/2025 10:46PM

We are currently investigating this issue.

Latest DocuSign outages

Some customers may have experienced failures accessing DocuSign services (DIRCA-3604) - 1 day ago
Customers may experience login issues in US11, US12 & US13 (DIRCA-3535) - 12 days ago
Intermittent Latency on NA11 (DIRCA-3486) - 18 days ago
Customers may have seen errors in the Web API for Content, Upload , Wins design, or Download (DIRCA-3482) - 20 days ago
Customers may experience login issues in EU11 (DIRCA-3459) - 23 days ago

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