Ongoing cloud provider issue impacting identity verification and notarization services across NA1–4 & AU (DIRCA-3622)

This incident has been resolved. Since the cloud service provider mitigated the issue on their end, the third-party identity verification provider has confirmed full recovery, and identity verification and notarization services have remained stable.

Customers may have experienced identity verification and notarization service failures between 2025-10-20 14:13 UTC and 2025-10-20 19:16 UTC.

Incident duration and timelines are subject to revision pending the results of any related investigation.

The issue with our third-party identity verification provider has been mitigated by their cloud service provider. Identity verification and notarization services have stabilized, and we are monitoring system performance to confirm full recovery.

Users in NA1–4 and AU should now see normal operation during identity verification steps.

The cloud service provider used by our third-party identity verification vendor is continuing to investigate an ongoing incident. This issue is still affecting identity verification and notarization services.

Users in NA1–4 and AU may continue to experience failures during identity verification steps in their workflows.

A third-party identity verification provider is encountering a service degradation due to an incident with their cloud service provider. Some users in NA1–4 and AU may see failures when performing identity verification.

We are monitoring the situation and will provide updates as they become available.