Outage in DocuSign

Some users in CLM UAT may not be able to log in (DIRCA-3625)

Resolved Minor
October 20, 2025 - Started 6 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
DocuSign UAT NA11

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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 10/20/2025 05:36PM

This incident has been resolved. Users should no longer be experiencing issues logging in to CLM UAT.

Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-10-18 06:10 AM UTC until 2025-10-20 4:43 PM UTC.

IDENTIFIED 6 days ago - at 10/20/2025 04:56PM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 days ago - at 10/20/2025 04:23PM

The issue has been identified and teams are exploring potential fixes that can be implemented.

INVESTIGATING 6 days ago - at 10/20/2025 04:05PM

We are currently investigating this issue.

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