Outage in DocuSign

Some customers may be unable to switch accounts within the eSign web application or switch to CLM from the eSign web application (DIRCA-3739)

Resolved Minor
November 06, 2025 - Started 8 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating the issue
Components affected
DocuSign NA4 DocuSign EU

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Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 11/06/2025 03:10PM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

MONITORING 8 days ago - at 11/06/2025 02:31PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 8 days ago - at 11/06/2025 11:36AM

We are currently investigating the issue

Latest DocuSign outages

Some users may encounter errors when using Docusign Monitor & Reports dashboard (DIRCA-3757) - 4 days ago
Some customers may experience workflow failures (DIRCA-3737) - 8 days ago
Some customers may experience login failures (DIRCA-3272) - 11 days ago
Rooms, Workspaces, and all Docusign add-ins available on Microsoft AppSource are currently unavailable due to an Azure outage (DIRCA-3689) - 16 days ago
NA21 CLM: Some customers may experience high latency and/or failures related to core features which include browsing folders, previewing documents, uploading or downloading documents, generating documents or executing workflows - 22 days ago

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