Outage in DocuSign

Envelope Access Issues

Resolved Minor
November 18, 2025 - Started 2 days ago - Lasted 36 minutes
Official incident page

Incident Report

We are currently investigating an issue where a small subset of EU customers cannot access sent envelopes or are receiving errors. Our team has identified the cause and is working on a fix.
Components affected
DocuSign EU

Need to monitor DocuSign outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 11/18/2025 09:17PM

The fix that our engineering team implemented was successful and all errors have now cleared.

MONITORING 2 days ago - at 11/18/2025 09:01PM

A fix has been implemented and we are now monitoring the results.

IDENTIFIED 2 days ago - at 11/18/2025 08:42PM

We are currently investigating an issue where a small subset of EU customers cannot access sent envelopes or are receiving errors. Our team has identified the cause and is working on a fix.

Latest DocuSign outages

Delays in Email Notifications (DIRCA-3834) - about 23 hours ago
Unable to Preview Documents in Navigator - 1 day ago
Some users may encounter errors when using Docusign Monitor & Reports dashboard (DIRCA-3757) - 11 days ago
Some customers may be unable to switch accounts within the eSign web application or switch to CLM from the eSign web application (DIRCA-3739) - 14 days ago
Some customers may experience workflow failures (DIRCA-3737) - 15 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook