Outage in DocuSign
Unable to Preview Documents in Navigator
Resolved MinorIncident Report
Customers may be unable to preview documents using the Navigator product. Engineering teams are currently triaging this issue in order to restore this functionality.
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Latest Updates ( sorted recent to last )
RESOLVED
about 22 hours ago - at 11/19/2025 11:32PM
This incident has been resolved.
MONITORING
about 23 hours ago - at 11/19/2025 11:18PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 23 hours ago - at 11/19/2025 10:28PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 23 hours ago - at 11/19/2025 10:21PM
Engineering teams have implemented a fix and are currently reviewing our telemetry to ensure mitigation.
IDENTIFIED
1 day ago - at 11/19/2025 09:27PM
Engineers have identified a potential fix and are currently prepping this for release.
INVESTIGATING
1 day ago - at 11/19/2025 09:19PM
Customers may be unable to preview documents using the Navigator product. Engineering teams are currently triaging this issue in order to restore this functionality.
Latest DocuSign outages
Delays in Email Notifications (DIRCA-3834) - about 23 hours ago
Envelope Access Issues - 2 days ago
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