Outage in DocuSign

Unable to Preview Documents in Navigator

Resolved Minor

November 19, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

Incident Report

Customers may be unable to preview documents using the Navigator product. Engineering teams are currently triaging this issue in order to restore this functionality.

Components affected

DocuSign NA4 DocuSign NA2 DocuSign NA1 DocuSign NA3

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/19/2025 11:32PM

This incident has been resolved.

MONITORING 4 months ago - at 11/19/2025 11:18PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 11/19/2025 10:28PM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 11/19/2025 10:21PM

Engineering teams have implemented a fix and are currently reviewing our telemetry to ensure mitigation.

IDENTIFIED 4 months ago - at 11/19/2025 09:27PM

Engineers have identified a potential fix and are currently prepping this for release.

INVESTIGATING 4 months ago - at 11/19/2025 09:19PM

Customers may be unable to preview documents using the Navigator product. Engineering teams are currently triaging this issue in order to restore this functionality.

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