Outage in DocuSign

Delays or Timeouts with Document Preview and Saving of New Documents (DIRCA-4135)

Resolved Minor

January 15, 2026 - Started 3 days ago - Lasted 39 minutes
Official incident page

Incident Report

The issue has been identified and a fix is being implemented.

Components affected

DocuSign NA11

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 01/15/2026 07:52PM

This incident has been resolved.

MONITORING 3 days ago - at 01/15/2026 07:31PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 days ago - at 01/15/2026 07:15PM

The issue has been identified and a fix is being implemented.

Latest DocuSign outages

A subset of CLM customers may experience workflow failures (DIRCA-4101) - 10 days ago

Some customers may experience workflow failures (DIRCA-4101) - 10 days ago

Customers may be unable to make purchases, upgrades, or cancel subscriptions (DIRCA-3945) - about 1 month ago

Customers may experience latency or failures when signing in NA1 (DIRCA-3937) - about 1 month ago

Some CLM NA21 customers may experience latency and timeouts when logging in, browsing documents, or performing workflow tasks (DIRCA-3921) - about 2 months ago

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