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Outage in DocuSign

CLM NA11 Customers may experience issues with reports and exports timing out (DIRCA-4166)

Resolved Minor
January 21, 2026 - Started 13 days ago - Lasted about 2 hours
Official incident page

Incident Report

Customers may experience issues with reports and exports timing out. Teams have identified the issue and are working towards a resolution
Components affected
DocuSign NA11

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Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 01/21/2026 08:04PM

This incident has been resolved. Customers should no longer be experiencing timeouts running reports or exports.

IDENTIFIED 13 days ago - at 01/21/2026 06:28PM

Customers may experience issues with reports and exports timing out. Teams have identified the issue and are working towards a resolution

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