Outage in DocuSign

NA1/NA2/NA3/NA4 Agreement Desk Customers may experience issues creating or viewing tickets (DIRCA-4204)

Resolved Minor

January 26, 2026 - Started 8 days ago - Lasted 6 minutes
Official incident page

Incident Report

We are investigating an issue impacting Agreement Desk in NA1 - NA4. Some customers may experience problems creating tickets, or may not see newly created tickets or recent updates appear as expected. Our teams are actively working to identify the cause and restore normal service. We will share updates as more information becomes available.

Components affected

DocuSign NA1 DocuSign NA2 DocuSign NA3 DocuSign NA4

Need to monitor DocuSign outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 8 days ago - at 01/26/2026 07:42PM

The issue impacting Agreement Desk has been resolved, and normal service has been restored.

Customers should now be able to create tickets and view newly created tickets and recent updates as expected.

INVESTIGATING 8 days ago - at 01/26/2026 07:37PM

We are investigating an issue impacting Agreement Desk in NA1 - NA4.

Some customers may experience problems creating tickets, or may not see newly created tickets or recent updates appear as expected. Our teams are actively working to identify the cause and restore normal service.

We will share updates as more information becomes available.

Latest DocuSign outages

A Subset of Customers May Experience Issues Accessing Insight Product (Incident 4256) - about 13 hours ago

Customers may observe degradation (DIRCA-4253) - about 23 hours ago

Customers may observe degradation (DIRCA-4253) - 1 day ago

Customers may experience latency when attempting to load the admin console (DIRCA-4249) - 1 day ago

Users may experience issues with tabs being automatically deleted during envelope creation (DIRCA-4228) - 5 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5450 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook