Outage in DocuSign

Customers may observe degradation in Demo/UAT for Navigator, Prepare, Webforms, and IAM ingestion (Incident 4346)

Resolved Minor

February 15, 2026 - Started 4 months ago - Lasted about 3 hours
Official incident page

Incident Report

Some DEMO/UAT customers may experience issues with several functionalities including but not limited to: - Webforms fail to save - Document ingestion failure - ID verification fields and healthcare fields not available in prepare - Parts of Navigator failure to load

Components affected

DocuSign DEMO DocuSign DEMO

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 02/15/2026 05:26PM

This incident has been resolved.

MONITORING 4 months ago - at 02/15/2026 05:13PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 02/15/2026 05:13PM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 02/15/2026 05:02PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 02/15/2026 04:18PM

We are continuing to investigate this issue with Microsoft.

INVESTIGATING 4 months ago - at 02/15/2026 02:10PM

Some DEMO/UAT customers may experience issues with several functionalities including but not limited to:

- Webforms fail to save
- Document ingestion failure
- ID verification fields and healthcare fields not available in prepare
- Parts of Navigator failure to load

Latest DocuSign outages

Organization Reports May Remain in "Exporting" Status (Incident 5020) - about 14 hours ago

Customers dependent on deprecated TLS ciphers will experience interruption (Incident-5003) - 2 days ago

Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968) - 7 days ago

Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961) - 9 days ago

Salesforce is experiencing an outage that may impact customers using the Salesforce integration (Incident-4935) - 14 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook