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Outage in DocuSign

A Subset of Customers May Experience Intermittent Latency When Sending or Receiving (Incident-4356)

Resolved Minor
February 17, 2026 - Started about 13 hours ago - Lasted about 1 hour
Official incident page

Incident Report

A subset of customers may be experiencing intermittent latency on executing send and receive jobs. Our engineering teams are engaged on this and are actively triaging.
Components affected
DocuSign NA1 DocuSign NA3

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Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 02/17/2026 03:51PM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

INVESTIGATING about 13 hours ago - at 02/17/2026 02:57PM

A subset of customers may be experiencing intermittent latency on executing send and receive jobs. Our engineering teams are engaged on this and are actively triaging.

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