Outage in DocuSign

eSign Prod: Customers using Authorize.net to Include a One-Time Payment Request may experience issues completing envelopes (Incident 4445)

Resolved Minor

March 04, 2026 - Started 3 months ago - Lasted 1 day
Official incident page

Incident Report

Summary AI Generated

DocuSign customers using Authorize.net for one-time payment requests experienced issues completing envelopes across multiple North American data centers (NA1-NA4). The incident lasted 26.2 hours while DocuSign worked with the payment gateway provider to resolve the integration problem. The issue was fully resolved on March 5th, 2026.

We are currently investigating this issue.

Components affected

DocuSign NA3 DocuSign NA4 DocuSign NA2 DocuSign NA1

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 03/05/2026 08:50PM

This incident has been resolved.

INVESTIGATING 3 months ago - at 03/05/2026 04:41PM

Our team is working closely with the payment gateway to resolve the issue. We are monitoring the situation and will post an update here as soon as we receive one.

INVESTIGATING 3 months ago - at 03/04/2026 11:22PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 03/04/2026 07:26PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 03/04/2026 06:45PM

We are currently investigating this issue.

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