Outage in DocuSign

A subset of Insight customers may experience issues accessing the Product (Incident 4480)

Resolved Major

March 10, 2026 - Started 3 months ago - Lasted about 8 hours
Official incident page

Incident Report

Summary AI Generated

DocuSign experienced a major incident affecting a subset of Insight customers who had issues accessing the product for 8.4 hours. The issue was identified and a fix was implemented, followed by monitoring to ensure stability. The incident was fully resolved with no further issues reported.

We are currently investigating this issue.

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 03/11/2026 12:24AM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

MONITORING 3 months ago - at 03/10/2026 11:21PM

We are continuing to monitor for any further issues.

MONITORING 3 months ago - at 03/10/2026 10:02PM

We are continuing to monitor for any further issues.

MONITORING 3 months ago - at 03/10/2026 09:04PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 03/10/2026 08:15PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 03/10/2026 06:49PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 03/10/2026 06:11PM

Incident is actively being investigated.

INVESTIGATING 3 months ago - at 03/10/2026 05:28PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 03/10/2026 04:58PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 03/10/2026 04:12PM

We are currently investigating this issue.

Latest DocuSign outages

Organization Reports May Remain in "Exporting" Status (Incident 5020) - about 14 hours ago

Customers dependent on deprecated TLS ciphers will experience interruption (Incident-5003) - 2 days ago

Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968) - 7 days ago

Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961) - 9 days ago

Salesforce is experiencing an outage that may impact customers using the Salesforce integration (Incident-4935) - 14 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook