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Outage in DocuSign

Customers may experience intermittent latency and errors in Navigator (Incident 4748)

Resolved Minor
April 23, 2026 - Started about 1 month ago - Lasted about 8 hours
Official incident page

Incident Report

Summary AI Generated

DocuSign customers experienced intermittent latency and errors when using Navigator across the NA4 and NA2 regions for 7.8 hours. The issue was identified and a fix was implemented by engineering teams. The incident has been fully resolved.

We are currently investigating the issue.
Components affected
DocuSign NA4 DocuSign NA2

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/23/2026 11:10PM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 04/23/2026 09:21PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 04/23/2026 07:37PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 04/23/2026 06:35PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 04/23/2026 05:40PM

More engineering teams have been engaged to triage this error and investigation is continuing.

INVESTIGATING about 1 month ago - at 04/23/2026 04:44PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 04/23/2026 03:27PM

We are currently investigating the issue.

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