Outage in DocuSign
Some users might experience latency when attempting to convert non-PDF documents (Incident-4750)
Resolved MinorIncident Report
Summary AI Generated
DocuSign experienced a 6.9-hour incident where some users encountered latency when attempting to convert non-PDF documents. The issue affected multiple regions including NA1, NA2, NA3, NA4, CA, and AU. A fix was implemented and the incident was resolved after extended monitoring to ensure system stability.
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 04/23/2026 11:18PM
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
MONITORING
4 days ago - at 04/23/2026 10:34PM
We continue to monitor for stability while we investigate possible secondary factors.
MONITORING
4 days ago - at 04/23/2026 09:23PM
We are continuing to monitor for any further issues.
MONITORING
4 days ago - at 04/23/2026 08:02PM
We are continuing to monitor for any further issues.
MONITORING
4 days ago - at 04/23/2026 07:18PM
We continue to monitor the environment to ensure stability.
MONITORING
4 days ago - at 04/23/2026 05:31PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
4 days ago - at 04/23/2026 05:07PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
4 days ago - at 04/23/2026 04:28PM
We are currently investigating this issue.
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