Outage in DocuSign
Send Latency in EU (Incident 4776)
Resolved MinorIncident Report
Summary AI Generated
DocuSign experienced a 40-minute incident where EU customers encountered latency issues with Send operations. Engineers identified the root cause and implemented a fix. The issue was fully resolved with all telemetry confirming normal operations.
A subset of customers in EU may experience latency with Send operations. Engineering teams have been engaged and are actively triaging.
Components affected
DocuSign EUTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 04/28/2026 09:40AM
All telemetry is now reporting that this issue has been resolved.
IDENTIFIED
6 days ago - at 04/28/2026 09:24AM
Engineers have identified a root cause and are working on releasing a fix.
INVESTIGATING
6 days ago - at 04/28/2026 09:03AM
A subset of customers in EU may experience latency with Send operations. Engineering teams have been engaged and are actively triaging.
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