Outage in DocuSign
Failures with Envelope Writeback and Status Updates (Incident 5505)
Resolved MinorIncident Report
Summary AI Generated
**DocuSign – Envelope Writeback & Status Update Failures (Incident 5505)** A 5.3-hour incident disrupted DocuSign's Salesforce connector across EU and NA regions (NA2, NA3, NA4, EU, DEMO), causing envelope write-back and status update failures with a connection error on send. As a result, completed envelope statuses were not reflected in Salesforce for affected customers. The issue was identified, a fix was implemented, and the incident was resolved on July 31, 2026.
Customers in Europe may experience failures with envelope writeback and status update when reviewing Connect logs for DAL envelopes. Engineering teams are engaged and are actively triaging.
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 07/31/2026 06:01PM
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
IDENTIFIED
16 days ago - at 07/31/2026 05:51PM
The issue has been identified and we continue our work to implement a fix.
IDENTIFIED
16 days ago - at 07/31/2026 05:33PM
We have identified the issue and a fix is being implemented.
INVESTIGATING
16 days ago - at 07/31/2026 05:16PM
We are currently investigating an issue affecting customers using the Salesforce integration across EU and NA regions. Customers may experience failures with envelope write-back and status updates, with the error: "The underlying connection was closed. An unexpected error occurred on send."
Services affected: Salesforce connector (envelope write-back, status updates)
Impact: Completed envelope statuses may not be reflected in Salesforce.
Our engineering teams are actively investigating the root cause across multiple workstreams. We will provide updates as the investigation progresses.
INVESTIGATING
16 days ago - at 07/31/2026 03:23PM
We continue to investigate the issue and additional resources have been engaged.
INVESTIGATING
16 days ago - at 07/31/2026 03:22PM
We are continuing to investigate this issue.
INVESTIGATING
16 days ago - at 07/31/2026 12:45PM
Customers in Europe may experience failures with envelope writeback and status update when reviewing Connect logs for DAL envelopes. Engineering teams are engaged and are actively triaging.
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