Outage in DocuSign
Document generation failures in salesforce integration (Incident 5525)
Resolved MinorIncident Report
Summary AI Generated
DocuSign experienced document generation failures affecting its Salesforce integration on EU and EU21 components, lasting approximately 2.4 hours. The issue was identified and a fix was implemented, followed by a monitoring period before full resolution.
Customers may encounter document generation failures with salesforce integration.
We are currently investigating the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 08/04/2026 04:00PM
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
MONITORING
5 days ago - at 08/04/2026 03:47PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 08/04/2026 03:10PM
We have identified the issue and a fix is being implemented.
INVESTIGATING
5 days ago - at 08/04/2026 02:30PM
We are continuing to investigate this issue.
INVESTIGATING
5 days ago - at 08/04/2026 01:40PM
Customers may encounter document generation failures with salesforce integration.
We are currently investigating the issue.
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