Outage in Dovetail
Video Export u0026 Transcript Processing Outage
Resolved Minor
November 17, 2025 - Started 3 months ago
- Lasted about 4 hours
Incident Report
Some customers are unable to download video clips, which are stuck on “Preparing download.” Transcript processing is also delayed, with items remaining in “Transcription queued.” We’re sorry for the disruption and are working to resolve this as quickly as possible. We are currently investigating this incident.
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Latest Updates ( sorted recent to last )
INVESTIGATING
3 months ago - at 11/17/2025 05:00PM
Some customers are unable to download video clips, which are stuck on “Preparing download.” Transcript processing is also delayed, with items remaining in “Transcription queued.” We’re sorry for the disruption and are working to resolve this as quickly as possible. We are currently investigating this incident.
IDENTIFIED
3 months ago - at 11/17/2025 07:00PM
Our team has identified the issue affecting video exports and transcription generation and is actively working on a fix. We’ll provide updates as soon as we have more information.
MONITORING
3 months ago - at 11/17/2025 09:11PM
The issue affecting video export and transcriptions has now been resolved.We are continuing to monitor the system closely. Please note that processing may still be delayed as we clear the accumulated backlog. We appreciate your patience while we work through this.If you have any further questions or continue to experience issues, please [reach out to our support team](https://dovetail.com/help/).
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