Outage in DrFirst

Third-Party Incident - EPCS IDP (Experian/ID.me)

Resolved Major
July 11, 2024 - Started 10 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Customers may experience issues accessing ID.Me. We are working with our partner and will keep this page updated.
Components affected
DrFirst EPCS IDP (Experian/ID.me)
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/12/2024 12:49AM

This incident has been resolved.

MONITORING 10 months ago - at 07/11/2024 09:41PM

Per ID.me, a fix has been implemented and the ID.me team is monitoring the results.

IDENTIFIED 10 months ago - at 07/11/2024 08:54PM

We are continuing to work on a fix for this issue.

IDENTIFIED 10 months ago - at 07/11/2024 08:29PM

Per ID.me, the issue has been identified to be related to a database platform event and the team is working to resolve the issue.

INVESTIGATING 10 months ago - at 07/11/2024 07:33PM

Customers may experience issues accessing ID.Me. We are working with our partner and will keep this page updated.

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