Outage in DrFirst

Intermittent Performance Issues with Staging E-Prescribing Desktop (Rcopia) & E-Prescribing Mobile (iPrescribe)

Resolved Minor
September 25, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

Some customers may experience intermittent routing issues with E-Prescribing Desktop (Rcopia) & E-Prescribing Mobile (iPrescribe) at this time. Our engineers are aware and working to resolve this as soon as possible.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/25/2025 10:10PM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 09/25/2025 09:25PM

The intermittent routing issues affecting iPrescribe in the Staging environment have been resolved.

INVESTIGATING about 1 month ago - at 09/25/2025 08:58PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 09/25/2025 08:28PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 09/25/2025 07:56PM

Some customers may experience intermittent routing issues with E-Prescribing Desktop (Rcopia) & E-Prescribing Mobile (iPrescribe) at this time. Our engineers are aware and working to resolve this as soon as possible.

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