Outage in DrFirst
Identity Proofing (IDP) Issue
Resolved MinorIncident Report
Summary AI Generated
DrFirst experienced a 13.7-hour incident where providers encountered errors when attempting to complete Identity Proofing (IDP) through the EPCS system, caused by issues with a third-party identity verification vendor (Experian/ID.me). The service implemented a fix and monitored the results before confirming full resolution of the identity verification errors.
We are currently investigating reports of providers experiencing errors when attempting to complete Identity Proofing (IDP). This appears to be related to a third-party identity verification vendor. We will provide updates as our investigation progresses.
Components affected
DrFirst EPCS IDP (Experian/ID.me)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 06/05/2026 02:29PM
This incident has been resolved.
MONITORING
7 days ago - at 06/05/2026 01:36PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
7 days ago - at 06/05/2026 01:57AM
We are continuing to investigate this issue.
INVESTIGATING
7 days ago - at 06/05/2026 12:47AM
We are currently investigating reports of providers experiencing errors when attempting to complete Identity Proofing (IDP). This appears to be related to a third-party identity verification vendor. We will provide updates as our investigation progresses.
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