Outage in DrFirst
Real Time Prescription Benefit — Intermittent Connectivity Issues
Resolved MinorIncident Report
Summary AI Generated
DrFirst experienced intermittent connectivity issues with real-time prescription benefit checks for 20.4 hours due to problems with a third-party data provider. The incident affected the mBC component, causing some partners to experience delayed or failed real-time benefit responses. The issue was resolved while DrFirst's internal systems continued operating normally throughout the incident.
We are aware of intermittent connectivity issues affecting real-time benefit checks originating with a third-party data provider. DrFirst systems are operating normally, and we are actively monitoring the situation.
In a small number of cases, partners may experience delayed or failed real-time benefit responses during this time. We will provide updates as more information becomes available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 06/09/2026 06:52PM
This incident has been resolved.
INVESTIGATING
3 days ago - at 06/08/2026 10:31PM
We are aware of intermittent connectivity issues affecting real-time benefit checks originating with a third-party data provider. DrFirst systems are operating normally, and we are actively monitoring the situation.
In a small number of cases, partners may experience delayed or failed real-time benefit responses during this time. We will provide updates as more information becomes available.
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