Outage in DrFirst

Issues with Rcopia Prescription Statuses

Resolved Minor
December 17, 2024 - Started about 2 months ago - Lasted 35 minutes
Official incident page

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Outage Details

Prescriptions are electronically routing successfully. The system is experiencing a delay in updating prescription statuses back from Surescripts. Our engineers are aware and working to resolve this as soon as possible.
Components affected
DrFirst Rcopia Region 1 DrFirst Rcopia Region 2 DrFirst Rcopia Region 3 DrFirst Rcopia Region 4 DrFirst Rcopia Region 5
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 12/17/2024 02:47PM

This incident has been resolved.

INVESTIGATING about 2 months ago - at 12/17/2024 02:17PM

Prescriptions are electronically routing successfully. The system is experiencing a delay in updating prescription statuses back from Surescripts.
Our engineers are aware and working to resolve this as soon as possible.

Latest DrFirst outages

Intermittent Performance Issues - EPCS - 15 days ago
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Performance Issues with Phone Support (Support Services) - about 2 months ago
Slowness with Rcopia - about 2 months ago

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