Outage in DrFirst

Some customers may experience delays or failures in electronically sending prescriptions to pharmacies

Resolved Minor
March 07, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Some customers may experience delays or failures in electronically sending prescriptions to pharmacies. Non-controlled substances may be sent via backup fax to ensure timely dispensing. Our engineers are actively investigating and working toward a resolution. We will provide updates as more information becomes available. We appreciate your patience and apologize for any inconvenience.
Components affected
DrFirst Rcopia Region 1 DrFirst Rcopia Region 2 DrFirst Rcopia Region 3 DrFirst Rcopia Region 4 DrFirst Rcopia Region 5
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/07/2025 05:19AM

This incident has been resolved.

MONITORING 2 months ago - at 03/07/2025 05:08AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 months ago - at 03/07/2025 04:58AM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 03/07/2025 04:06AM

Some customers may experience delays or failures in electronically sending prescriptions to pharmacies. Non-controlled substances may be sent via backup fax to ensure timely dispensing. Our engineers are actively investigating and working toward a resolution. We will provide updates as more information becomes available. We appreciate your patience and apologize for any inconvenience.

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