Outage in DrFirst

Intermittent Performance Issues with MedHx email delivery

Resolved Minor

March 24, 2025 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing email delivery delays that may impact users attempting to access the MedHx Companion application—particularly those waiting for login or verification emails. Our team is actively investigating the issue and working with the email services to restore normal delivery times as quickly as possible

Components affected

DrFirst MedHx

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/24/2025 07:43PM

This incident has been resolved.

INVESTIGATING about 1 year ago - at 03/24/2025 07:17PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 03/24/2025 07:12PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 03/24/2025 06:49PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 03/24/2025 06:29PM

We are currently experiencing email delivery delays that may impact users attempting to access the MedHx Companion application—particularly those waiting for login or verification emails.

Our team is actively investigating the issue and working with the email services to restore normal delivery times as quickly as possible

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