Outage in DrFirst

Service Impact - Eligibility and Medication History Transactions

Resolved Minor
June 29, 2025 - Started about 1 month ago - Lasted 18 minutes
Official incident page

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Outage Details

Subject: Service Impact - Eligibility and Medication History Transactions We are currently experiencing technical issues affecting eligibility and medication history transactions due to database connectivity problems. Issue Summary: During a unscheduled and urgent PostgreSQL database switchover, we encountered application-level errors that required us to roll back the changes. Unfortunately, we continue to experience errors following the rollback and application restarts. Impact: Eligibility transactions may be delayed or unavailable Medication history requests may be impacted Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the database connectivity issues and restore full service functionality. Next Steps: We will provide updates as soon as we have more information on resolution timing. We apologize for any inconvenience this may cause
Components affected
DrFirst Rcopia Region 4 DrFirst Rcopia Region 3 DrFirst Rcopia Region 2 DrFirst Rcopia Region 5 DrFirst MedHx DrFirst Rcopia Region 1 DrFirst iPrescribe
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 06/30/2025 03:00AM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 06/30/2025 02:50AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 06/30/2025 02:46AM

Subject: Service Impact - Eligibility and Medication History Transactions

We are currently experiencing technical issues affecting eligibility and medication history transactions due to database connectivity problems.

Issue Summary: During a unscheduled and urgent PostgreSQL database switchover, we encountered application-level errors that required us to roll back the changes. Unfortunately, we continue to experience errors following the rollback and application restarts.

Impact:
Eligibility transactions may be delayed or unavailable
Medication history requests may be impacted
Service interruptions are ongoing while we work to resolve the issue
Current Status: Our technical team is actively working to resolve the database connectivity issues and restore full service functionality.

Next Steps: We will provide updates as soon as we have more information on resolution timing. We apologize for any inconvenience this may cause

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