Need to monitor DrFirst outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including DrFirst, and never miss an outage again.
Start Free Trial
This incident has been resolved.
We are continuing to investigate this issue.
Subject: Service Impact - Eligibility and Medication History Transactions
We are currently experiencing technical issues affecting eligibility and medication history transactions due to database connectivity problems.
Issue Summary: During a unscheduled and urgent PostgreSQL database switchover, we encountered application-level errors that required us to roll back the changes. Unfortunately, we continue to experience errors following the rollback and application restarts.
Impact:
Eligibility transactions may be delayed or unavailable
Medication history requests may be impacted
Service interruptions are ongoing while we work to resolve the issue
Current Status: Our technical team is actively working to resolve the database connectivity issues and restore full service functionality.
Next Steps: We will provide updates as soon as we have more information on resolution timing. We apologize for any inconvenience this may cause
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4400 services available
Integrations with