Outage in DrFirst
Service Impact - Eligibility and Medication History Transactions
Resolved Minor
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Outage Details
Subject: Service Impact - Eligibility and Medication History Transactions
We are currently experiencing technical issues affecting eligibility and medication history transactions due to database connectivity problems.
Issue Summary: During a unscheduled and urgent PostgreSQL database switchover, we encountered application-level errors that required us to roll back the changes. Unfortunately, we continue to experience errors following the rollback and application restarts.
Impact:
Eligibility transactions may be delayed or unavailable
Medication history requests may be impacted
Service interruptions are ongoing while we work to resolve the issue
Current Status: Our technical team is actively working to resolve the database connectivity issues and restore full service functionality.
Next Steps: We will provide updates as soon as we have more information on resolution timing. We apologize for any inconvenience this may cause
Components affected
DrFirst Rcopia Region 4 DrFirst Rcopia Region 3 DrFirst Rcopia Region 2 DrFirst Rcopia Region 5 DrFirst MedHx DrFirst Rcopia Region 1 DrFirst iPrescribeLatest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/30/2025 03:00AM
This incident has been resolved.
INVESTIGATING
3 days ago - at 06/30/2025 02:50AM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 06/30/2025 02:46AM
Subject: Service Impact - Eligibility and Medication History Transactions
We are currently experiencing technical issues affecting eligibility and medication history transactions due to database connectivity problems.
Issue Summary: During a unscheduled and urgent PostgreSQL database switchover, we encountered application-level errors that required us to roll back the changes. Unfortunately, we continue to experience errors following the rollback and application restarts.
Impact:
Eligibility transactions may be delayed or unavailable
Medication history requests may be impacted
Service interruptions are ongoing while we work to resolve the issue
Current Status: Our technical team is actively working to resolve the database connectivity issues and restore full service functionality.
Next Steps: We will provide updates as soon as we have more information on resolution timing. We apologize for any inconvenience this may cause
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