Outage in DrFirst

Eligibility and Medication History Transactions Issues

Resolved Minor
June 30, 2025 - Started about 23 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

Service Impact - Eligibility and Medication History Transactions We are currently experiencing technical issues affecting eligibility and medication history transactions due to possible database connectivity problems. Eligibility transactions may be delayed or unavailable Medication history requests may be delayed or unavailable Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the technical issues and restore full service functionality.
Components affected
DrFirst Rcopia Region 3 DrFirst Rcopia Region 1 DrFirst Rcopia Region 4 DrFirst Rcopia Region 2 DrFirst Rcopia Region 5 DrFirst MedHx DrFirst iPrescribe
Latest Updates ( sorted recent to last )
RESOLVED about 23 hours ago - at 06/30/2025 07:24PM

This incident has been resolved.

INVESTIGATING about 23 hours ago - at 06/30/2025 07:02PM

We are continuing to investigate this issue.

INVESTIGATING about 23 hours ago - at 06/30/2025 06:38PM

Service Impact - Eligibility and Medication History Transactions
We are currently experiencing technical issues affecting eligibility and medication history transactions due to possible database connectivity problems.
Eligibility transactions may be delayed or unavailable
Medication history requests may be delayed or unavailable
Service interruptions are ongoing while we work to resolve the issue
Current Status: Our technical team is actively working to resolve the technical issues and restore full service functionality.

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