Outage in DrFirst

Medication History (MedHx) Application Performance Issues

Resolved Minor
August 20, 2025 - Started 2 months ago - Lasted 35 minutes
Official incident page

Incident Report

We are experiencing performance issues with our Medication History (MedHx) applications that is resulting in slowness and technical difficulties serving eligibility and medication history requests. Impact: Slower response times for eligibility requests Delays in medication history retrieval Some requests may have timed out or failed We apologize for any service disruptions and will provide updates as we have more information to share.
Components affected
DrFirst MedHx

Need to monitor DrFirst outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/20/2025 02:34PM

This incident has been resolved.

INVESTIGATING 2 months ago - at 08/20/2025 01:59PM

We are experiencing performance issues with our Medication History (MedHx) applications that is resulting in slowness and technical difficulties serving eligibility and medication history requests.

Impact:
Slower response times for eligibility requests
Delays in medication history retrieval
Some requests may have timed out or failed

We apologize for any service disruptions and will provide updates as we have more information to share.

Latest DrFirst outages

Issue Submitting Tickets via Help Center - about 21 hours ago
Investigating Email Verification Code Delays - 4 days ago
3rd-Party Cloud Provider Incident - 8 days ago
3rd Party Cloud Provider Incident - 8 days ago
PDMP Third-Party Incident for Texas & Ohio - 13 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook