Outage in DrFirst

3rd Party Cloud Provider Incident

Resolved Minor

October 20, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

Incident Report

Some customers may experience intermittent performance issues with multiple services at this time due to our 3rd Party cloud provider. Our engineers are aware and working to resolve this as soon as possible.

Components affected

DrFirst SmartProcessor DrFirst Population Risk Management (PRM) DrFirst MedHx DrFirst SmartSwitch DrFirst SmartAllergy DrFirst SmartDrug DrFirst SmartScan DrFirst SmartPharmacy DrFirst EPCS DrFirst Huddle DrFirst SmartSig

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/20/2025 09:40AM

This incident has been resolved.

INVESTIGATING 6 months ago - at 10/20/2025 09:06AM

Some customers may experience intermittent performance issues with multiple services at this time due to our 3rd Party cloud provider.
Our engineers are aware and working to resolve this as soon as possible.

Latest DrFirst outages

3rd Party Pharmacy Network - Prescribing Issue - 22 days ago

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia) - about 1 month ago

Intermittent Performance Issues - EPCS IDP (Experian/ID.me) - about 2 months ago

Intermittent Performance Issues - Electronic Prior Authorization (Myndshft) - about 2 months ago

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia) - about 2 months ago

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