Outage in DrFirst
3rd Party Cloud Provider Incident
Resolved MinorIncident Report
Some customers may experience intermittent performance issues with multiple services at this time due to our 3rd Party cloud provider.
Our engineers are aware and working to resolve this as soon as possible.
Components affected
DrFirst EPCS DrFirst Huddle DrFirst MedHx DrFirst Population Risk Management (PRM) DrFirst SmartAllergy DrFirst SmartDrug DrFirst SmartPharmacy DrFirst SmartProcessor DrFirst SmartScan DrFirst SmartSig DrFirst SmartSwitchTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/20/2025 09:40AM
This incident has been resolved.
INVESTIGATING
6 months ago - at 10/20/2025 09:06AM
Some customers may experience intermittent performance issues with multiple services at this time due to our 3rd Party cloud provider.
Our engineers are aware and working to resolve this as soon as possible.
Latest DrFirst outages
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia Update Region 1,2,3 ) - 14 days ago
3rd Party Pharmacy Network - Prescribing Issue - about 1 month ago
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