Outage in DrFirst

3rd-Party Cloud Provider Incident

Resolved Minor
October 20, 2025 - Started 8 days ago - Lasted about 20 hours
Official incident page

Incident Report

Some customers may experience intermittent performance issues with multiple services at this time due to our 3rd-Party cloud provider. Our engineers are aware and working to resolve this as soon as possible.
Components affected
DrFirst MedHx DrFirst SmartSig DrFirst EPCS DrFirst SmartDrug DrFirst SmartAllergy DrFirst SmartScan DrFirst Population Risk Management (PRM) DrFirst SmartProcessor DrFirst SmartPharmacy DrFirst SmartSwitch DrFirst Huddle DrFirst Help Center Messaging/Chat DrFirst Pharmacy Network - MedHx (US) DrFirst Help Center & Ticket Portal DrFirst EPCS IDP (Experian/ID.me) DrFirst InfinID DrFirst Pharmacy Network - Prescribing DrFirst PDMP

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 10/21/2025 11:22AM

This incident has been resolved.

MONITORING 7 days ago - at 10/20/2025 09:48PM

We are seeing improvements in system performance across our product suite. We will continue to monitor the health of our cloud provider's services and their effects on DrFirst customers. We appreciate your continued patience and remain committed to full resolution as we work through this situation.

INVESTIGATING 7 days ago - at 10/20/2025 08:06PM

Our teams are actively monitoring the situation and working closely with our provider as they implement mitigations. We are seeing improvements in service availability and performance, with continued progress expected.

We apologize for any inconvenience and appreciate your patience as we work to restore full service.

INVESTIGATING 7 days ago - at 10/20/2025 06:33PM

We are continuing to experience degraded performance affecting some of our services due to an ongoing issue with our cloud provider.

Our teams are actively monitoring the situation and working closely with our provider as they implement mitigations. We are seeing improvements in service availability and performance, with continued progress expected.

We apologize for any inconvenience and appreciate your patience as we work to restore full service.

INVESTIGATING 7 days ago - at 10/20/2025 04:53PM

We are continuing to investigate this issue.

INVESTIGATING 7 days ago - at 10/20/2025 04:45PM

We are continuing to investigate this issue.

INVESTIGATING 8 days ago - at 10/20/2025 03:13PM

Some customers may experience intermittent performance issues with multiple services at this time due to our 3rd-Party cloud provider.
Our engineers are aware and working to resolve this as soon as possible.

Latest DrFirst outages

Issue Submitting Tickets via Help Center - about 11 hours ago
Investigating Email Verification Code Delays - 4 days ago
3rd Party Cloud Provider Incident - 8 days ago
PDMP Third-Party Incident for Texas & Ohio - 13 days ago
Intermittent Performance Issues - Electronic Prescribing for Controlled Substances (EPCS) - 18 days ago

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