Outage in DrFirst
Intermittent Performance Issues - Third-Party Pharmacy Network - Prescribing
Resolved MinorIncident Report
Summary AI Generated
DrFirst customers experienced intermittent performance issues when sending prescriptions through the pharmacy network, affecting multiple pharmacy vendors over a 502-hour period. The issues were caused by problems with a third-party routing vendor and impacted prescription routing functionality. The incident was resolved after engineers worked with the third-party vendor to implement fixes and restore normal routing performance.
Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.
Components affected
DrFirst Pharmacy Network - PrescribingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 06/08/2026 03:52PM
This incident has been resolved.
INVESTIGATING
9 days ago - at 06/02/2026 05:58PM
We are currently investigating this issue.
MONITORING
9 days ago - at 06/02/2026 05:57PM
The prescription routing issue affecting some customers earlier today has been resolved. Normal routing performance has been restored.
Please note that a separate issue involving prescription routing to a specific pharmacy location remains under investigation. Our team continues to work with our third-party routing vendor toward resolution and will provide updates as they become available.
MONITORING
9 days ago - at 06/02/2026 05:23PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
10 days ago - at 06/02/2026 03:30PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
10 days ago - at 06/02/2026 02:50PM
Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.
INVESTIGATING
11 days ago - at 06/01/2026 12:42PM
We are continuing to investigate this issue.
INVESTIGATING
13 days ago - at 05/30/2026 01:02AM
We are continuing to investigate this issue.
INVESTIGATING
16 days ago - at 05/26/2026 04:34PM
We are continuing to investigate this issue.
INVESTIGATING
21 days ago - at 05/21/2026 10:32PM
The intermittent performance issue affecting prescription routing for one pharmacy vendor has been resolved. A second pharmacy vendor is currently under investigation and our team remains engaged with the third-party routing vendor to reach resolution as quickly as possible.
INVESTIGATING
21 days ago - at 05/21/2026 05:12PM
A second pharmacy vendor is also experiencing the same intermittent performance issue. The third-party routing vendor is aware and our team is engaged to help resolve it as soon as possible.
INVESTIGATING
22 days ago - at 05/21/2026 12:28PM
We are continuing to investigate this issue.
INVESTIGATING
23 days ago - at 05/19/2026 10:44PM
We are continuing to investigate this issue.
INVESTIGATING
23 days ago - at 05/19/2026 05:31PM
We are continuing to investigate this issue.
INVESTIGATING
24 days ago - at 05/18/2026 06:48PM
Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.
INVESTIGATING
24 days ago - at 05/18/2026 05:37PM
Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.
Latest DrFirst outages
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