Outage in DrFirst
Prescription Processing & Medication History Delays
Resolved MinorIncident Report
Summary AI Generated
DrFirst experienced delays in prescription processing, medication history, and eligibility services across all Rcopia regions and MedHx components for 6.2 hours. The incident caused a buildup in prescription processing queues, affecting the system's ability to handle normal transaction volumes. The team implemented a fix and monitored the system until full resolution was confirmed.
We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.
Components affected
DrFirst MedHx DrFirst Rcopia Region 1 DrFirst Rcopia Region 2 DrFirst Rcopia Region 3 DrFirst Rcopia Region 4 DrFirst Rcopia Region 5Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 05/26/2026 08:50PM
This incident has been resolved.
MONITORING
16 days ago - at 05/26/2026 05:03PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
16 days ago - at 05/26/2026 04:07PM
We are aware that eligibility, medication history and prescription processing are both experiencing delays. Our team is actively engaged and taking steps to mitigate further impact. We will provide updates as more information becomes available.
IDENTIFIED
17 days ago - at 05/26/2026 03:40PM
We are continuing to work on a fix for this issue.
IDENTIFIED
17 days ago - at 05/26/2026 03:37PM
We are aware that eligibility, medication history and prescription processing are both experiencing delays. Our team is actively engaged and taking steps to mitigate further impact. We will provide updates as more information becomes available.
IDENTIFIED
17 days ago - at 05/26/2026 03:16PM
We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.
IDENTIFIED
17 days ago - at 05/26/2026 02:44PM
We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.
INVESTIGATING
17 days ago - at 05/26/2026 02:39PM
We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.
Latest DrFirst outages
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