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Outage in DrFirst

Prescription Processing & Medication History Delays

Resolved Minor
May 26, 2026 - Started 17 days ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

DrFirst experienced delays in prescription processing, medication history, and eligibility services across all Rcopia regions and MedHx components for 6.2 hours. The incident caused a buildup in prescription processing queues, affecting the system's ability to handle normal transaction volumes. The team implemented a fix and monitored the system until full resolution was confirmed.

We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.

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Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 05/26/2026 08:50PM

This incident has been resolved.

MONITORING 16 days ago - at 05/26/2026 05:03PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 16 days ago - at 05/26/2026 04:07PM

We are aware that eligibility, medication history and prescription processing are both experiencing delays. Our team is actively engaged and taking steps to mitigate further impact. We will provide updates as more information becomes available.

IDENTIFIED 17 days ago - at 05/26/2026 03:40PM

We are continuing to work on a fix for this issue.

IDENTIFIED 17 days ago - at 05/26/2026 03:37PM

We are aware that eligibility, medication history and prescription processing are both experiencing delays. Our team is actively engaged and taking steps to mitigate further impact. We will provide updates as more information becomes available.

IDENTIFIED 17 days ago - at 05/26/2026 03:16PM

We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.

IDENTIFIED 17 days ago - at 05/26/2026 02:44PM

We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.

INVESTIGATING 17 days ago - at 05/26/2026 02:39PM

We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.

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