Outage in Ecwid

Can't print purchased shipping labels from Ecwid Admin

Resolved Major
May 03, 2022 - Started over 3 years ago - Lasted about 6 hours
Official incident page

Incident Report

We are experiencing an issue with services, which provides shipping label functionality to us. At this moment, store owners can't print shipping labels bought trough Ecwid Admin. All your data (products, orders, customer details, store settings, etc) is safe and intact. While we’re on it, please purchase the label directly from a shipping carrier, until we fix the issue. We are sorry for this downtime. The next update is in 30 minutes. If you have any questions, you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat.
Components affected
Ecwid Help Center

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 05/03/2022 07:05AM

Right now, store owners can print shipping labels bought through Ecwid Admin without any issues. The issue was in the process of updating Ecwid data for our shipping label services.
We will continue monitor this process and will let you know if we get any updates on the matter.

INVESTIGATING over 3 years ago - at 05/03/2022 05:58AM

We are continuing to investigate this issue and we are in contact with our shipping label services. Meanwhile, please purchase the label directly from the USPS shipping carrier via the direct link https://www.usps.com/business/postage-options.htm.

INVESTIGATING over 3 years ago - at 05/03/2022 03:16AM

We keep looking for the cause of the issue and in contact with our shipping label services. Once we know more from them, we’ll post an update. The shipping label feature will be temporarily disabled until we fix it.
Please, purchase the label directly from the USPS shipping carrier via the direct link https://www.usps.com/business/postage-options.htm.
We are deeply sorry for the bad experience.

INVESTIGATING over 3 years ago - at 05/03/2022 02:22AM

We are continuing to investigate this issue. Meanwhile, please purchase the label directly from the USPS shipping carrier via the direct link https://www.usps.com/business/postage-options.htm.
Next update will be posted in 30 minutes.

INVESTIGATING over 3 years ago - at 05/03/2022 01:51AM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 05/03/2022 01:50AM

We are experiencing an issue with services, which provides shipping label functionality to us.

At this moment, store owners can't print shipping labels bought trough Ecwid Admin.
All your data (products, orders, customer details, store settings, etc) is safe and intact.
While we’re on it, please purchase the label directly from a shipping carrier, until we fix the issue.

We are sorry for this downtime. The next update is in 30 minutes.

If you have any questions, you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat.

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