Outage in Ecwid

Ecwid Support temporarily is not available

Resolved Major
May 09, 2022 - Started over 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

Ecwid Support is currently unavailable: chats and Help Center. We're in contact with the Zendesk Support team (the service providing us with the Support tools) At the moment, you can send your questions at email address: support@ecwid.com. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels are up and running. We are very sorry for this. The approximate time of when the issue is resolved is in 30 minutes. We’ll be posting updates here every 30 minutes.
Components affected
Ecwid Help Center
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Latest Updates ( sorted recent to last )
IDENTIFIED over 3 years ago - at 05/09/2022 06:53PM

Zendesk has restored our account and the live chat is available again. Feel free to contact us via chat. We'll be glad to help you!
Help Center is still not opening. We're continue investigating it. The next update will be in half an hour.

INVESTIGATING over 3 years ago - at 05/09/2022 05:53PM

The issue is persisting. Our Account Owner and we are in touch with the Zendesk Support team (the service providing us with the Support tools). We found the cause of the issue - renewal subscription date. The next update will be in 30 minutes.

We'll make sure this gets fixed for good going forward.

INVESTIGATING over 3 years ago - at 05/09/2022 05:11PM

Ecwid Support is currently unavailable: chats and Help Center.

We're in contact with the Zendesk Support team (the service providing us with the Support tools)

At the moment, you can send your questions at email address: support@ecwid.com.

All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels are up and running.

We are very sorry for this. The approximate time of when the issue is resolved is in 30 minutes. We’ll be posting updates here every 30 minutes.

Latest Ecwid outages

Placeholders are displayed instead of text in email notifications, Instant Site editor, and some Instant Site buttons - 16 days ago
Order tax invoices are not generated and order notifications are sent with delay - 29 days ago
Possible delays in products, orders and subscriptions display - 3 months ago
Some Instant Sites and website editors don't load - 5 months ago
Ecwid Instant Sites and Control Panels are not loading - 5 months ago

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