Outage in Ecwid
Email notifications aren't delivered to some users due to an issue with third-party service
Resolved MinorIncident Report
We are experiencing an issue that relates to the notification emails from our platform for some stores. As a result, store owners and customers do not receive email notifications. For example, emails aren't received by some customers who try to log into their customer accounts through the Sign-in by link feature.
This happens due to an issue on a third-party mailing server provider's side. We have already contacted them to make sure they fix it as soon as possible. All your data (products, orders, customer details, store settings, etc) is safe and intact.
We are sorry for this downtime.
Components affected
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Latest Updates ( sorted recent to last )
MONITORING
about 3 years ago - at 11/01/2022 03:05AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 3 years ago - at 11/01/2022 02:36AM
We are waiting for a third-party mailing service to fix the issue with our email notifications on their side. We'll keep you updated on the status.
Thank you!
INVESTIGATING
about 3 years ago - at 11/01/2022 12:57AM
We are experiencing an issue that relates to the notification emails from our platform for some stores. As a result, store owners and customers do not receive email notifications. For example, emails aren't received by some customers who try to log into their customer accounts through the Sign-in by link feature.
This happens due to an issue on a third-party mailing server provider's side. We have already contacted them to make sure they fix it as soon as possible. All your data (products, orders, customer details, store settings, etc) is safe and intact.
We are sorry for this downtime.
Latest Ecwid outages
Orders and products are missing in some stores - 16 days ago
Placeholders are displayed instead of text in email notifications, Instant Site editor, and some Instant Site buttons - about 1 month ago
Order tax invoices are not generated and order notifications are sent with delay - about 2 months ago
Some Instant Sites and website editors don't load - 5 months ago
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