Outage in Ecwid

New orders appear in the Ecwid Control Panels with a delay

Resolved Minor

June 23, 2020 - Started almost 6 years ago - Lasted almost 2 years
Official incident page

Incident Report

Currently, we're experiencing the orders' queue growth in the system which might cause the orders appearing in the Ecwid Control Panels with a delay. The stores and checkout pages are well-operating, so you should be getting new orders as usual. It is just that you can’t view them in the Control Panel. We are urgently looking into this. In the meantime, you can check for order details in the email notifications. When a customer places an order, you will receive an email with the order details. Make sure, you have the 'New Order Placed' notification enabled in your Ecwid Control Panel > Settings > Mail. We are sorry for this issue. All orders will be displayed back under “My Sales”. The next update is in 15 minutes. If you have any questions you can reach our Support team via email at support@ecwid.com . Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).

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Latest Updates ( sorted recent to last )

RESOLVED almost 6 years ago - at 06/24/2020 12:42AM

This incident has been resolved.

MONITORING almost 6 years ago - at 06/24/2020 12:24AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 6 years ago - at 06/24/2020 12:09AM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 6 years ago - at 06/23/2020 11:17PM

We are very sorry for this issue. We are continuing to investigate it.
The next update will be in about 40 minutes.

INVESTIGATING almost 6 years ago - at 06/23/2020 10:22PM

We are continuing to investigate this issue.
Please, note: all your data is safe and intact.

INVESTIGATING almost 6 years ago - at 06/23/2020 09:54PM

Currently, we're experiencing the orders' queue growth in the system which might cause the orders appearing in the Ecwid Control Panels with a delay. The stores and checkout pages are well-operating, so you should be getting new orders as usual. It is just that you can’t view them in the Control Panel.

We are urgently looking into this. In the meantime, you can check for order details in the email notifications. When a customer places an order, you will receive an email with the order details. Make sure, you have the 'New Order Placed' notification enabled in your Ecwid Control Panel > Settings > Mail.

We are sorry for this issue.
All orders will be displayed back under “My Sales”. The next update is in 15 minutes.

If you have any questions you can reach our Support team via email at support@ecwid.com . Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).

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