Outage in Elastic Cloud

Signup issues via GCP Marketplace

Resolved Major
April 16, 2025 - Started 6 months ago - Lasted about 8 hours
Official incident page

Incident Report

We are currently investigating issues with our access to GCP's Procurement API, which is blocking new customer signups via GCP Marketplace. We will provide an update in 3 hours, or sooner if appropriate.
Components affected
Elastic Cloud GCP Marketplace

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/16/2025 10:38PM

GCP has mitigated the Procurement API outage. We are working to reconcile any state updates that were attempted during the outage window, including new customer signups. If any further outage of the API occurs, we will create a new incident.

INVESTIGATING 6 months ago - at 04/16/2025 09:05PM

We're continuing to work with GCP towards resolution. Further updates will be posted as information becomes available.

INVESTIGATING 6 months ago - at 04/16/2025 07:25PM

We're working with GCP on mitigating the incident by rolling back access controls that were applied to their Procurement API. We will provide an update in 1 hour or upon mitigation.

INVESTIGATING 6 months ago - at 04/16/2025 03:02PM

We are currently investigating issues with our access to GCP's Procurement API, which is blocking new customer signups via GCP Marketplace. We will provide an update in 3 hours, or sooner if appropriate.

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