Outage in Elastic Cloud

Cloud MFA emails may be delayed

Resolved Major

April 23, 2025 - Started 12 months ago - Lasted about 3 hours
Official incident page

Incident Report

Elastic is currently aware of delivery delays for MFA emails while logging into https://cloud.elastic.co. We have identified the issue as an upstream outage of Sendgrid, which is used by our MFA provider to send emails - https://status.sendgrid.com/ We are currently monitoring the situation and will provide an update within 1 hour.

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/24/2025 12:59AM

Our service has fully recovered from the upstream SendGrid outage.

MONITORING 12 months ago - at 04/23/2025 10:24PM

We've observed that our platform's MFA email reliability has improved. We are continuing to monitor the status of our MFA provider and SendGrid for updates.

https://status.sendgrid.com/incidents/6fj45kvpw8n3

INVESTIGATING 12 months ago - at 04/23/2025 10:00PM

Elastic is currently aware of delivery delays for MFA emails while logging into https://cloud.elastic.co.

We have identified the issue as an upstream outage of Sendgrid, which is used by our MFA provider to send emails - https://status.sendgrid.com/

We are currently monitoring the situation and will provide an update within 1 hour.

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