Outage in Elastic Cloud

Deployments in azure-southafricanorth are not able to be modified or created.

Resolved Major
May 14, 2025 - Started 21 days ago - Lasted about 18 hours
Official incident page

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Outage Details

We're currently investigating a possible connectivity issue in our azure-southafricanorth region that is impacting customers' ability to start, stop, or modify deployments. We will post an update in an hour or sooner if we have additional details to share.
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 05/14/2025 07:46PM

This incident has been resolved.

MONITORING 20 days ago - at 05/14/2025 08:44AM

The network connectivity has been restored and we see that the service availability has been fully restored.
We continue to monitor the situation and await Azures final confirmation of network connectivity restoration.

We will post an update in the next two hours or sooner if we have additional details to share.

IDENTIFIED 20 days ago - at 05/14/2025 08:23AM

Our investigations with Azure engineers have concluded that a peering issue between Orange S.A. (AS5511) and Azure is causing this issue. Azure is working with Orange S.A. to resolve this.

Any connection towards this region going through the Orange S.A. may experience connectivity issues. This may also include access to elasticsearch, kibana, APM endpoints. Azure has not yet publicly acknowledged this network issue on their status page.

We will post an update in the next two hours or sooner if we have additional details to share.

INVESTIGATING 21 days ago - at 05/14/2025 05:31AM

We're still investigating the connectivity issue in the azure-southafricanorth region together with engineers from Azure. This connectivity issue is impacting customers' ability to start, stop, or modify deployments. We will post an update in the next two hours or sooner if we have additional details to share.

INVESTIGATING 21 days ago - at 05/14/2025 03:56AM

We're still investigating a connectivity issue in our azure-southafricanorth region that is impacting customers' ability to start, stop, or modify deployments. We will post an update in an hour or sooner if we have additional details to share.

INVESTIGATING 21 days ago - at 05/14/2025 02:52AM

We're still investigating a connectivity issue in our azure-southafricanorth region that is impacting customers' ability to start, stop, or modify deployments. We will post an update in an hour or sooner if we have additional details to share.

INVESTIGATING 21 days ago - at 05/14/2025 01:56AM

We're currently investigating a possible connectivity issue in our azure-southafricanorth region that is impacting customers' ability to start, stop, or modify deployments. We will post an update in an hour or sooner if we have additional details to share.

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