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Outage in Elastic Cloud

Customers Unable to Create BYOK Deployments in Azure

Resolved Major
June 05, 2025 - Started 11 months ago - Lasted about 2 hours
Official incident page

Incident Report

The Elastic Cloud Hosted service is experiencing issues with the creation of new BYOK (bring-your-own-key) deployments in Azure regions. This only affects users attempting to create a new BYOK deployment in Azure regions. Existing Azure BYOK and non-BYOK deployments are not impacted. The team is working on identifying the root case.

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/05/2025 08:11PM

The fix has been rolled out to all regions and customers should now be able to create BYOK deployments again.

IDENTIFIED 11 months ago - at 06/05/2025 07:51PM

We have identified the issue and have a fix in place for the first region. We are working to propagate the fix to the rest of the Azure regions. Once all regions have been addressed we will post a final update.

INVESTIGATING 11 months ago - at 06/05/2025 06:11PM

The Elastic Cloud Hosted service is experiencing issues with the creation of new BYOK (bring-your-own-key) deployments in Azure regions. This only affects users attempting to create a new BYOK deployment in Azure regions. Existing Azure BYOK and non-BYOK deployments are not impacted. The team is working on identifying the root case.

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