Outage in emerchantpay

emerchantpay - Temporary service disruption in 2nd step of 3DSv2 authentication with MasterCard and VISA

Resolved Minor
March 21, 2023 - Started over 2 years ago - Lasted about 7 hours
Official incident page

Incident Report

Dear Valued Partner, We have identified a partial disruption affecting 3DSv2 authentication of transactions processing with Mastercard and VISA. We are in close communication with the 3DS provider to resolve the problem as soon as possible and keep monitoring the transactions. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team
Components affected
emerchantpay Genesis - web payment form (PRODUCTION) emerchantpay Genesis - API (PRODUCTION)

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/21/2023 09:15PM

Dear Valued Partner,

Please accept our apologies for the inconvenience caused.

We have reviewed the issue with our MPI provider and can confirm that it is no longer present.
The affected are 3DS transactions, both Visa and Mastercard. It's related to MPI provider issues which have been resolved.

The issue was present from 14:07 UTC to 20:00 UTC on Mar 21 2023.

In case you need further information or have noticed any issues, please feel free to reach us at tech-support@emerchantpay.com
Kind Regards,
Technical Support Team

INVESTIGATING over 2 years ago - at 03/21/2023 02:07PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 03/21/2023 01:53PM

Dear Valued Partner,

We have identified a partial disruption affecting 3DSv2 authentication of transactions processing with Mastercard and VISA.

We are in close communication with the 3DS provider to resolve the problem as soon as possible and keep monitoring the transactions.
Please accept our apologies for the caused inconvenience.

Kind regards,
Technical Support Team

Latest emerchantpay outages

emerchantpay - Temporary 3DS network issue 24/03/2025 - 7 months ago
emerchantpay - ECP acquirer - Temporary issues in transaction processing with Mastercard only 05/11/2024 - 12 months ago
emerchantpay - Genesis - External Provider Partial Outage - 12/09/2024 - about 1 year ago
Temporary issue with transaction processing 15/12/2023 - almost 2 years ago
Temporary issue with transaction processing with an acquirer 19/09/2023 - about 2 years ago

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