Outage in emerchantpay

Temporary issue with transaction processing 15/12/2023

Resolved Major
December 14, 2023 - Started almost 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

Dear Partner, Please be advised that we're experiencing an issue affecting the processing of a significant portion of our transactions. Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. If you would like to receive more information, please contact us through our email address: Tech-Support@emerchantpay.com Thank you for your patience and understanding on this matter. Kind regards, eMerchantpay Technical Support Team
Components affected
emerchantpay Genesis - web payment form (PRODUCTION) emerchantpay Genesis - API (PRODUCTION) emerchantpay Genesis - merchant console (PRODUCTION) emerchantpay Genesis - admin console (PRODUCTION)

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/15/2023 08:55AM

This incident has been resolved.

INVESTIGATING almost 2 years ago - at 12/15/2023 03:44AM

Dear Partner,

Please be advised that we're experiencing an issue affecting the processing of a significant portion of our transactions.

Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available.

If you would like to receive more information, please contact us through our email address: Tech-Support@emerchantpay.com

Thank you for your patience and understanding on this matter.

Kind regards,
eMerchantpay Technical Support Team

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