Outage in emerchantpay
Temporary issue with transaction processing 15/12/2023
Resolved MajorIncident Report
Dear Partner,
Please be advised that we're experiencing an issue affecting the processing of a significant portion of our transactions.
Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available.
If you would like to receive more information, please contact us through our email address: Tech-Support@emerchantpay.com
Thank you for your patience and understanding on this matter.
Kind regards,
eMerchantpay Technical Support Team
Components affected
emerchantpay Genesis - web payment form (PRODUCTION) emerchantpay Genesis - API (PRODUCTION) emerchantpay Genesis - merchant console (PRODUCTION) emerchantpay Genesis - admin console (PRODUCTION)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 12/15/2023 08:55AM
This incident has been resolved.
INVESTIGATING
over 2 years ago - at 12/15/2023 03:44AM
Dear Partner,
Please be advised that we're experiencing an issue affecting the processing of a significant portion of our transactions.
Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available.
If you would like to receive more information, please contact us through our email address: Tech-Support@emerchantpay.com
Thank you for your patience and understanding on this matter.
Kind regards,
eMerchantpay Technical Support Team
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