Outage in emerchantpay

Temporary issue with 3DSecure transactions - 12/06/2023

Resolved Major
June 12, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

Dear Partner, Please kindly be informed that we are currently experiencing intermittent issues affecting our 3D-Secure transactions with Mastercard only. We have identified the problem - it is related to Mastercard causing part of the transaction 3DS authentication to fail with "The connection to the Directory Server has failed". We have contacted our MPI provider and we are working together to resolve it as soon as possible in sync with Mastercard. Once we have more information, an additional update will be sent here. Please accept our sincere apologies for the inconvenience. Kind regards, Technical Support Team
Components affected
emerchantpay Genesis - API (PRODUCTION) emerchantpay Genesis - web payment form (PRODUCTION)

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/12/2023 04:50PM

This incident has been resolved.

INVESTIGATING over 2 years ago - at 06/12/2023 02:34PM

Dear Partner,

Please kindly be informed that we are currently experiencing intermittent issues affecting our 3D-Secure transactions with Mastercard only. We have identified the problem - it is related to Mastercard causing part of the transaction 3DS authentication to fail with "The connection to the Directory Server has failed".
We have contacted our MPI provider and we are working together to resolve it as soon as possible in sync with Mastercard.

Once we have more information, an additional update will be sent here. Please accept our sincere apologies for the inconvenience.

Kind regards,
Technical Support Team

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