Outage in EmploymentHero
HR - Issues with SMS two-factor authentication code delivery.
Resolved MinorIncident Report
We are experiencing an issue preventing delivery of SMS two-factor authentication codes on our HR platform, due to an issue with a downstream provider.
Thank you for your patience.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 10/15/2025 07:47AM
Our engineers have resolved this issue and all new 2FA code requests are processing as expected.
We apologise for the inconvenience.
INVESTIGATING
about 1 month ago - at 10/15/2025 07:14AM
Our engineers are continuing to investigate this issue as a priority.
INVESTIGATING
about 2 months ago - at 10/15/2025 04:49AM
We are experiencing an issue preventing delivery of SMS two-factor authentication codes on our HR platform, due to an issue with a downstream provider.
Thank you for your patience.
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