Outage in EmploymentHero

Payroll - Issues with SMS two-factor authentication code delivery.

Resolved Minor
October 20, 2025 - Started 5 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing an issue preventing delivery of SMS two-factor authentication codes on our Payroll platform, due to an issue with a downstream provider. Thank you for your patience.

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 10/20/2025 10:12AM

This incident has been resolved, We thank you for your patience

IDENTIFIED 5 days ago - at 10/20/2025 09:52AM

Our downstream provider is still experiencing this issue, thank you for your continued patience whilst we look into this

IDENTIFIED 5 days ago - at 10/20/2025 08:43AM

We are experiencing an issue preventing delivery of SMS two-factor authentication codes on our Payroll platform, due to an issue with a downstream provider.

Thank you for your patience.

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