Outage in EmploymentHero
Data points not syncing from HR to Payroll
Resolved MajorIncident Report
Summary AI Generated
A major incident on Employment Hero prevented data points from syncing between HR and Payroll, affecting customers integrated with both Employment Hero Payroll and Xero. The issue lasted approximately 6.9 hours before a fix was implemented and the incident was resolved.
We are currently investigating an issue where some data points are not syncing from HR to Payroll. This appears to be affecting customers connected to both Employment Hero Payroll and Xero.
Components affected
EmploymentHero secure.employmenthero.comTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/18/2026 02:46PM
This incident has been resolved.
MONITORING
about 1 month ago - at 06/18/2026 09:32AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 1 month ago - at 06/18/2026 07:54AM
We are currently investigating an issue where some data points are not syncing from HR to Payroll. This appears to be affecting customers connected to both Employment Hero Payroll and Xero.
Latest EmploymentHero outages
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Service disruption on onboarding step - Banking details (Australia HR and Payroll customers). - 23 days ago
HeroClear Super Batch Creation - Service Disruption - 23 days ago
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